Terms of Service

1. Agreement to these terms

These Terms of Service form a binding agreement between you (the "Clinic", "you") and ClinicDesk ("we", "us") for your use of the ClinicDesk clinic management software, including the dashboard, the booking page, appointment management, patient records, revenue reporting and any related features (the "Service").

By creating an account or using the Service, you agree to these Terms. If you are accepting on behalf of a clinic, you confirm that you have authority to bind that clinic. If you do not agree, do not use the Service.

2. Who may use the Service

The Service is intended for use by licensed healthcare providers and the administrative staff of a clinic. You must be legally able to enter into this agreement, and you must be at least 18 years old. You may add staff accounts to your clinic, and each staff account is subject to these Terms.

3. Your responsibilities

• Keep your login credentials secure and ensure your staff do the same. You are responsible for everything done under your clinic's accounts.
• Enter accurate information and keep patient records up to date.
• Ensure that the information you record about a patient is collected and processed in line with applicable law, including patient consent and any applicable medical records regulations.
• Comply with the professional and licensing rules that apply to your practice, and with any rules that govern the messages you send to patients through the Service.
• Do not use the Service to send unsolicited bulk messages, or to book slots in a way that misleads patients.
• Do not attempt to access another clinic's data, probe the Service for vulnerabilities without permission, or circumvent plan limits.
• Do not upload or transmit anything unlawful, or content you do not have the right to share.

4. Subscription and billing

The Service is sold as a monthly or annual subscription per clinic, at the plan you select. The current plans and prices are published on our pricing page and may change from time to time.

• Subscriptions are billed in advance, monthly or annually as selected.
• Payments are made by UPI, card or net banking through our payment processor.
• Unless you cancel before the renewal date, your subscription renews automatically for another term at the then-current price.
• Plan limits apply — for example, the number of doctors and clinic locations included in your plan. If you exceed a limit we will tell you and offer to upgrade rather than deleting data.
• Price changes are notified at least 30 days before they take effect and apply from your next renewal.
• Refunds are handled in line with our Refund Policy.

5. Your data

You keep ownership of your clinic data and your patients' data. You grant us a limited, non-exclusive licence to host, process, transmit and display that data only as needed to provide the Service, as further described in our Privacy Policy. You can export your data at any time, and we will delete it in line with the Privacy Policy when you cancel.

6. Acceptable use

We may suspend or terminate an account that breaches these Terms, is used unlawfully, or puts patient data or our systems at risk. Where a clinic is compromised through its own negligence — for example, credentials shared publicly — we will help you recover, but we are not liable for losses caused by that negligence.

7. Availability and support

We work to keep the Service available and reliable. Support is provided by email and WhatsApp during business hours, Monday to Saturday.

8. Changes to the Service

We may add, change or remove features. Where a change materially reduces the core functionality of a plan you have paid for, we will give you notice and, at our discretion, a pro-rated credit or the option to cancel for a refund of the unused period.

9. Our warranty disclaimer

The Service is provided on an "as is" and "as available" basis, except as expressly stated. We do not warrant that the Service will be uninterrupted, error-free, or that revenue figures will reflect your accounting requirements in every circumstance. We do warrant that we will use reasonable skill and care in providing the Service.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, arising out of the Service — even if advised such damages were possible. Each party's total liability under these Terms is limited to the total amount you paid us in the 12 months before the event giving rise to the claim.

11. Indemnity

You agree to indemnify us against claims arising from your use of the Service, the content you upload, the messages you send to patients, and your breach of these Terms or applicable law.

12. Term, cancellation and termination

These Terms apply for as long as your clinic account is active. You may cancel at any time from your account settings. On termination, your data remains exportable for 30 days before deletion.

13. Governing law

These Terms are governed by the laws of India. The courts at your registered business location have exclusive jurisdiction, subject to any mandatory consumer protection provisions that apply to you.