Cancel from your dashboard in one click, with no phone call and no retention process. Monthly plans are not refunded for the part of the month already used. Annual plans are refunded pro-rata for unused full months. If we break something on our side, we will fix it and refund you — no argument.
1. Scope
This policy applies to subscription plans for the ClinicDesk service. It does not cover third-party charges that you make directly through a provider, such as messaging credits purchased from a telecom operator, or payments made through a third-party app store.
2. Monthly subscriptions
If you cancel a monthly plan, your access continues until the end of the current paid period. The amount already paid covers the service you used during that period, so it is not refundable. After the period ends, you are not charged again.
3. Annual subscriptions
If you cancel an annual plan, we refund the unused portion calculated on a pro-rata basis, rounded down to the nearest whole month. Partial months already started are not refunded. For example, if you cancel an annual plan with six full months remaining, we refund six-twelfths of the amount paid.
4. Plan downgrades and upgrades
- Downgrade: Takes effect at the start of your next billing period. We credit the difference for the remaining months of an annual term.
- Upgrade: Takes effect immediately. We charge the pro-rated difference for the remainder of the current period, then the new plan price from your next renewal.
- Where a plan change puts you over a limit — for example, adding a doctor beyond your plan's included count — we will notify you and offer an upgrade rather than charging you automatically.
5. Refunds for problems on our side
If a defect, outage or incident on our side materially affects your clinic and we cannot resolve it within a reasonable time, we will refund you for the affected period at your plan's daily rate. We will not ask you to argue for it — send us the details and we will look at it. Where a payment was made by card, refunds go back to the same card and usually appear within 5 to 10 working days, depending on your bank.
6. Duplicate and incorrect charges
If you are charged twice, or charged for a plan you did not intend to buy, contact us and we will reverse it. For duplicate card charges, we also work with the acquiring bank to ensure the original debit is returned — you should not have to chase the bank yourself.
7. How to request a refund
- Cancel your subscription from Settings → Billing in your dashboard, so renewal stops.
- Email us at refunds@clinidesk.in with your clinic name, the email on the account, and the reason for the request.
- We confirm every refund in writing, with the amount and the date it was processed.
You do not need to cancel first if you are requesting a refund for a problem on our side — just write to us.
8. How long refunds take
| Payment method | Time to process | Time to reach you |
|---|---|---|
| UPI | 1 to 2 working days | Immediately |
| Debit / credit card | 3 to 5 working days | 5 to 10 working days |
| Net banking | 3 to 5 working days | 5 to 7 working days |
9. Non-refundable situations
- The portion of a period you have already used.
- Partial months at the end of an annual term.
- Custom development, data migration or onboarding work already delivered under a separate written scope.
- Accounts terminated for a breach of our Terms, where the service was provided up to the point of termination.
10. Chargebacks
If you raise a chargeback with your bank, please email us first — we would much rather resolve it directly and quickly. Where a chargeback is raised for a valid subscription, the account is paused while it is investigated, and the subscription resumes if the chargeback is not upheld.
11. Data on cancellation
Your clinic data stays exportable for 30 days after your subscription ends. After that it is deleted in line with our Privacy Policy. We do not hold patient data after the retention window, and we cannot restore it once it is gone — so please export what you need before the 30 days are up.
12. Contact
Refund requests: refunds@clinidesk.in. General questions: hello@clinidesk.in.